How Fast is Your Turnaround Time?

petrus.burdigala writes "I work for a mid-sized commercial software company (~20 Mloc) and we are frequently challenged by our supervisors to get fixes around the clock. Overall, we manage to get a 'bullet-proof' patch in about 4-5 weeks (from coding->QA->Build/Packaging->shipment), which I consider not so bad. But the other day, we got an urgent request from our support team to come up with a decent fix in 48 hours. I think they're a tiny bit unrealistic. So I wanted to get feedback from my peers: are we doing that bad? It takes months for other software vendors to issue zero-day exploit fixes, are our customers being unreasonable?"Read more of this story at Slashdot.
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